Sterling Frazer Associate consultants have experience as clinicians, homecare providers, medical sales representatives, service technicians, market researchers, business developers, adult educators and HR professionals.  

We offer training packages on a variety of topics including:

• Accessibility for Ontarians with Disabilities Act (2005), 
• Ontario Human Rights Code, 
• Accessibility for Manitobans Act (2013), 
• American with Disabilities Act, 
• Design for Accessibility, 
• Universal Design, 
• Tourism and Disability, and 
• Aging in Place.

Years of market research interviews, focus groups, surveys and observation in a wide range of settings has provided the SFA team with a unique understanding of people with disabilities.  Many of the consultants we involve have disabilities themselves or are family members of those with disabilities.

It is the disability community who has spoken out about what matters to them, Sterling Frazer Associates has listened, and we share this intimate perspective with our clients. 

Who We Are 

Sterling Frazer Associates provides a full range of services to assist you meet your legal and social obligations when dealing with minority populations, such as people with disabilities and seniors.  

We also offer marketing resources for companies that target minority populations.  Our consultants will assist you evaluate consumer products/services, develop/review your marketing materials, assess niche markets, and identify emerging trends.

Established in 1995, each of our core team members has more than two decades of experience working with people with disabilities, seniors, and other minority or specialty groups that make Canada a global representation of cultures and lifestyles.  

Sterling Frazer Associates partners with people with disabilities to provide a first-hand customer perspective.

We are a member agency of:

• Accessibility Consultants Association of Ontario (ACAO),
• International Association of Accessibility Professionals (IAAP),
• Global Alliance of Accessible Technologies and Environments (GAATES), and
• Canadian Centre on Disability Studies.

AODA Customer Service Policy

To view a copy of Sterling Frazer Associates' AODA Customer Service Policy please click on the link below.

Link to SFA Customer Service Policy.

If you are looking for a version that you can adopt to use for your own business, please check out our AODA Compliance page on this webiste.