Sterling Frazer Associates is the AODA Advocate, we use this link to promote our services in the province of Ontario.  Visit AODA Advocate webiste for more information.

Sponsored by the National Institute on Disability and Rehabilitation Research (NIDRR), the site provides information about accessible products and servcies with links to the manufacturer or supplier.  Visit AbleData for more information.

The following links provide PDF samples of informatin created by Sterling Frazer Associates to assist with compliance of the Accessibility for Ontarians with Disabilities Act (AODA).  Feel free to copy the Customer Service Policy Sample to use for your company, remember to change the contact information to a person in your organization responsible for ensuring customers receive quality service.

• Customer Service Policy - Sample

• Timeline for businesses with 1-49 employees

• Timeline for businesses with 50+ employees

The City of London, Ontario has provided the Facility Accessibility Design Standards for use in creating spaces that are accessible to people with disabilities.  Sterling Frazer Associates recommends the use of the FADS as one of the most comprehensive tools currently available for the built environment. 

At present, there is no legislation in Canada that requires a business or organization to pro-actively rennovate existing spaces to become accessible.  At the time of rennovation or new construction local building codes will apply which include criteria for accessible design.  These regulations can be enhanced by including design characteristics listed in the FADS.

Sterling Frazer Associates is available to assist with designing accessible spaces.

Please note, that it is not possible to create public spaces that will meet the needs of every person with a disability.  While the FADS provide a high level of accessibility, there will still be some individuals who need additional accomodation.  Knowledgeable staff can go a long way to overcoming physical barriers if they are prepared and know how to interact with people with disabilities.

Join the movement to create legislation to protects the rights of people with disabilities across Canada.  Visit BarrierFreeCanada.org for details and lend your support.